TroubleShooting

OMN Fails to Start
Warning for mobile users: Its very tempting to uninstall/reinstall the OMN app if its not behaving properly, but please be warned that in most instances thi...
Thu, 7 Jun, 2018 at 9:26 AM
How to reset / change my password
You can login to all of the OMN apps and our website using the same email/password combination. This is a three step process Step One - make sure yo...
Wed, 28 Mar, 2018 at 12:54 PM
I can't see my subscription or newly purchased maps
Common issues: 1. Logged in with wrong user / second account When you purchase a subscription or a map it is automatically applied to the email addr...
Tue, 5 Jun, 2018 at 12:20 PM
Mobiles - Avoid uninstalling
Both Android and iOS take a very similar and sensible approach to data and application files when uninstalling an app - they simply remove EVERYTHING. This ...
Thu, 7 Jun, 2018 at 9:25 AM
Checking your installation
So whilst this document is quite long, it will take you through step by step the tests / checks we would do if we were in front of your computer. 1. ...
Mon, 11 Jun, 2018 at 2:10 PM
Contacting Support
To contact support, please submit a support ticket at https://support.anquet.com with the same email / password that you use in the Outdoor Map Navigator so...
Thu, 21 Jun, 2018 at 2:49 PM
Android Tracklogs with Straight Sections
The Problem You start a tracklog at point A. You turn your phone screen off. You walk for 30 minutes to point B along a route which is not straight. ...
Wed, 1 May, 2019 at 11:56 AM
I can't login / I've forgotten my password / Reset my password
Each user should have just one account to which all of their maps and subscriptions are linked. At Anquet the unique identifier for your account is your em...
Tue, 11 Jun, 2019 at 8:06 AM