TroubleShooting

OMN Fails to Start
Warning for mobile users: Its very tempting to uninstall/reinstall the OMN app if its not behaving properly, but please be warned that in most instances thi...
Thu, 7 Jun, 2018 at 9:26 AM
How to reset / change my password
You can login to all of the OMN apps and our website using the same email/password combination. This is a three step process Step One - make sure yo...
Wed, 28 Mar, 2018 at 12:54 PM
I can't see my subscription or newly purchased maps
Common issues: 1. Logged in with wrong user / second account When you purchase a subscription or a map it is automatically applied to the email addr...
Tue, 5 Jun, 2018 at 12:20 PM
Mobiles - Avoid uninstalling
Both Android and iOS take a very similar and sensible approach to data and application files when uninstalling an app - they simply remove EVERYTHING. This ...
Thu, 7 Jun, 2018 at 9:25 AM
Checking your installation
So whilst this document is quite long, it will take you through step by step the tests / checks we would do if we were in front of your computer. 1. ...
Mon, 11 Jun, 2018 at 2:10 PM
Contacting Support
To contact support, please submit a support ticket at https://support.anquet.com with the same email / password that you use in the Outdoor Map Navigator so...
Thu, 21 Jun, 2018 at 2:49 PM