TroubleShooting
Warning for mobile users: Its very tempting to uninstall/reinstall the OMN app if its not behaving properly, but please be warned that in most instances thi...
Thu, 7 Jun, 2018 at 9:26 AM
You can login to all of the OMN apps and our website using the same email/password combination. This is a three step process Step One - make sure yo...
Wed, 28 Mar, 2018 at 12:54 PM
Common issues: 1. Logged in with wrong user / second account When you purchase a subscription or a map it is automatically applied to the email addr...
Tue, 5 Jun, 2018 at 12:20 PM
Both Android and iOS take a very similar and sensible approach to data and application files when uninstalling an app - they simply remove EVERYTHING. This ...
Thu, 7 Jun, 2018 at 9:25 AM
So whilst this document is quite long, it will take you through step by step the tests / checks we would do if we were in front of your computer. 1. ...
Sun, 8 Aug, 2021 at 8:17 AM
To contact support, please submit a support ticket at https://support.anquet.com with the same email / password that you use in the Outdoor Map Navigator so...
Thu, 21 Jun, 2018 at 2:49 PM
The Problem You start a tracklog at point A. You turn your phone screen off. You walk for 30 minutes to point B along a route which is not straight. ...
Tue, 7 Sep, 2021 at 5:42 PM
Each user should have just one account to which all of their maps and subscriptions are linked. At Anquet the unique identifier for your account is your em...
Mon, 31 Oct, 2022 at 11:09 AM
With Android 10, Google has implemented new permissions. The following image is from Google's development site, and shows how apps can now ask for p...
Wed, 15 Jul, 2020 at 3:39 PM
On some versions of Android, uninstall and reinstalling does not clear down the local storage immediately. If you uninstall OMN on Android, reinstall, a...
Thu, 31 Dec, 2020 at 3:18 PM